Next month ICM will be taking part in the FTE Asia EXPO at Marina Bay Sands, Singapore from 7 – 8 November. Continue reading
Earlier this year, Munich Airport confirmed that two of ICM’s next generation Series 7 Auto Bag Drop (ABD) units would be installed for trial at Terminal 1. German airline TUIfly began the trial in July and has now been running successfully for three months. Continue reading
ICM is exhibiting this week at Future Travel Experience Global 2017 in Las Vegas. Continue reading
Coverage from Kare 11
[00:00:00] Debuting the nation’s first biometric self-service bag drop right here in the Twin Cities. Carol Evans John Croman was out at MSP today to see exactly how it works and how it’s going.
[00:00:13] Most of the waiting game is about getting bags on a plane.
[00:00:17] When you look at any bag drop line you have a lot of people who don’t really need a lot of help they just need to drop a bag.
[00:00:22] So Delta is testing a new self-service backdrop system at MSP that expedites the process using facial recognition technology.
[00:00:30] So I’m going to go ahead and tag you start at a kiosk where you print your own baggage tag. Then you move onto the biometric do it yourself bag drop.
[00:00:39] So first I scanned my boarding pass. It’s going to ask for my passport.
[00:00:42] The machine can scan a passport or driver’s license but a passport requires no human assistance.
[00:00:48] So now it’s going to ask for me to look into the camera.
[00:00:50] The optical scan of Rick’s face will be instantly checked against a digital image pulled from his passport.
[00:00:56] And it said yes that’s who I am. Weigh the bag and took the bag.
[00:01:01] Of course we don’t always look like we did when we got a passport or a license.
[00:01:04] When there’s a biometric algorithm that takes you know the distance between your eyes the distance from your ears and the ratios of all of those points on your face. Does the match.
[00:01:14] Delta customers seem to warm up to the system pretty quickly.
[00:01:17] Yes. I love this it’s quick and easy and fast and it’s great.
[00:01:22] And as people move to the biometric bag drop it’ll free up Delta agents to help customers with more complicated issues.
[00:01:29] And we really want to move towards solutions with technology and innovation that allow our employees to get out from behind the counter not processing transactions but adding to the customer experience.
[00:01:42] As for privacy the facial scan is for that point in time. They’re not stored.
[00:01:47] So Minnesota is kind of the guinea pig for this new system but if it works well here we can expect to see Delta implement it at other airports around the nation. From MSP I’m John Coleman
Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos – a first for U.S. carriers. Continue reading
ICM Airport Technics, a global leader in self-service bag drop solutions and Vedaleon Technologies, an aviation software solutions provider, have merged under a common ownership, keeping both operations independent. Continue reading
Sydney, Australia, 05 September 2016 – ICM Airport Technics, a global leader in self-service bag-drop and baggage handling solutions, has signed a contract with Changi Airport Group (CAG) to supply and maintain Hybrid Auto Bag-Drop (ABD) units. The units can be used either as self-service bag-drop machines or conventional check-in counters. They will be installed progressively at Changi Airport. Continue reading
Air New Zealand has installed the first of its new biometric technology-enabled self-service bag drops at Auckland Airport. Continue reading
Self-service kiosks and state-of-the-art trackers are coming to speed up airport baggage queues
ICM is excited to be quoted in article about the future of airline baggage in The Wall Street Journal! Continue reading
- Twenty ICM Auto Bag Drop units ‘go live’ serving Air France customers at Charles de Gaulle airport
- First large scale deployment of self-service bag drop units in France
- Australian-developed technology expected to process 1.5m bags in 12 months