Sydney, 12 February: Global leader in airport baggage technology, ICM Airport Technics, today announced that Sydney Airport has purchased the Auto Bag Drop units currently installed in the T1 International Terminal following a successful 12-month trial.
The pilot project, which took place in Australia’s busiest international airport terminal, servicing around 13 million travellers annually, saw four Auto Bag Drop units process more than 125,000 bags. These self-service baggage check-in units will now be placed into permanent service, helping to bring a fast and seamless check-in experience for QANTAS customers flying on international flights.
The customisable ICM Auto Bag Drop self-service units are already in operation across Australia for domestic flights, and have helped cut check-in times and clear up crowded terminals across the country, as well as in leading international airports such as London’s Heathrow airport.
They integrate cutting-edge scanning technology with ergonomically friendly design, and ‘plug’ directly into existing airport baggage handling infrastructure. They also ensure real time security and safety, with 24 hour monitoring provided by ICM’s support team.
Richard Dinkelmann, Managing Director of ICM Airport Technics, commented: “We are delighted that Sydney Airport has made the decision to purchase our Auto Bag Drop Units for the T1 International Terminal following a very successful pilot.”
“These market leading self-service bag drop units not only deliver notable benefits to both airports and airlines, but they present passengers with a simpler and faster service for checking in their bags – it is very rewarding for us to see that Sydney Airport has experienced first-hand such improvements. This is another key milestone for bringing the Australian-developed Auto Bag Drop experience to international travel across the world.
The world’s most proven self-service bag drop solution just got better. ICM Airport Technics launches its newest Auto Bag Drop Hybrid solution.
ICM’s Auto Bag Drop (ABD) Hybrid provides the best of both worlds, with a bag drop that can operate in fully unassisted self-service mode or assisted mode with a fully equipped CUTE (Common User Terminal Equipment) check-in desk.
The CUTE mode allows the check-in agent to operate and process passenger’s baggage drop-off the same as they do on a traditional check-in desk.
Once switched to the unassisted mode, which runs ICM’s CUSS (Common User Self Service) platform, there is no need for an agent and passengers can perform the bag drop off completely unassisted.
“The ABD Hybrid is designed to provide Airports and Airlines the flexibility to deploy a solution that can operate in assisted mode with CUTE and easily switch to unassisted mode for CUSS operations.” said Richard Dinkelmann, Managing Director of ICM Airport Technics Australia. “There is a large demand for this flexibility with common use airports. And ICM is ready to deploy these Hybrid units with the first installation happening at a large European airport.”
With the agent area adjacent to the side loading passenger area, there is no barrier between the agent and the passenger which enables an efficient and customer centric service. The design allows for various types of CUTE equipment to be housed in a secure cabinet. The angled desk allows space for both the agent and passenger in either mode.
ICM participated with ARINC at the annual conference and exhibition in Korea on 24-26 May 2014. We had a live Auto Bag Drop on display where we demonstrated the lasted self-service bag drop technology.
The ARINC stand demonstrated a complete end-to-end process for self-service check-in and boarding.
The world’s most proven self-service bag drop solution just got better.
Introducing the Auto Bag Drop Hybrid solution that can easily switch from Unassisted to Assisted mode with a full CUTE solution built in.
Airports and Airlines now have the full flexibility to deploy a solution that meets today’s and tomorrow’s requirements, with the ability to reduce costs and improve passenger experience.
The Auto Bag Drop Hybrid series provides additional functionality for Agent Assisted tasks to cater for International airport requirements, with the addition of an Agent Station, to allow assisted Check-in and Bag Drop.
The unit can operate in three modes:
- Self-service Bag Drop
- Agent-assisted self-service Bag Drop
- Agent operated Check-in and/or Bag Drop (full service)
International terminals are likely to require this model to provide for manual visa checks.
Melbourne Airport has installed 4 Auto Bag Drop units in Terminal 4 for Tigerair.
This installation is a great success with passengers now able to use unassisted self service to drop off their bags.
ICM demonstrated it’s latest Auto Bag Drop solutions at the Passenger Terminal Exhibition in Barcelona on 24-27 March 2014.
ICM had a stand at FTE Europe conference held in London on 3-5 March 2014. The event was an overwhelming success which attracted over 400 senior travel industry executives from over 35 countries.
Sydney Airport has installed four Auto Bag Drop units in it’s international terminal 1. These are Common Use Self Service (CUSS) units currently used by Qantas international passengers.
These are the first CUSS units in operation in Australia and are proving a great success. Passengers can now drop off their hold baggage for their international flight completely unassisted. Processing times are improved and with passengers feeling in control the whole experience is improved.