Earlier this year, Munich Airport confirmed that two of ICM’s next generation Series 7 Auto Bag Drop (ABD) units would be installed for trial at Terminal 1. German airline TUIfly began the trial in July and has now been running successfully for three months. Continue reading
Coverage from Kare 11
[00:00:00] Debuting the nation’s first biometric self-service bag drop right here in the Twin Cities. Carol Evans John Croman was out at MSP today to see exactly how it works and how it’s going.
[00:00:13] Most of the waiting game is about getting bags on a plane.
[00:00:17] When you look at any bag drop line you have a lot of people who don’t really need a lot of help they just need to drop a bag.
[00:00:22] So Delta is testing a new self-service backdrop system at MSP that expedites the process using facial recognition technology.
[00:00:30] So I’m going to go ahead and tag you start at a kiosk where you print your own baggage tag. Then you move onto the biometric do it yourself bag drop.
[00:00:39] So first I scanned my boarding pass. It’s going to ask for my passport.
[00:00:42] The machine can scan a passport or driver’s license but a passport requires no human assistance.
[00:00:48] So now it’s going to ask for me to look into the camera.
[00:00:50] The optical scan of Rick’s face will be instantly checked against a digital image pulled from his passport.
[00:00:56] And it said yes that’s who I am. Weigh the bag and took the bag.
[00:01:01] Of course we don’t always look like we did when we got a passport or a license.
[00:01:04] When there’s a biometric algorithm that takes you know the distance between your eyes the distance from your ears and the ratios of all of those points on your face. Does the match.
[00:01:14] Delta customers seem to warm up to the system pretty quickly.
[00:01:17] Yes. I love this it’s quick and easy and fast and it’s great.
[00:01:22] And as people move to the biometric bag drop it’ll free up Delta agents to help customers with more complicated issues.
[00:01:29] And we really want to move towards solutions with technology and innovation that allow our employees to get out from behind the counter not processing transactions but adding to the customer experience.
[00:01:42] As for privacy the facial scan is for that point in time. They’re not stored.
[00:01:47] So Minnesota is kind of the guinea pig for this new system but if it works well here we can expect to see Delta implement it at other airports around the nation. From MSP I’m John Coleman
Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos – a first for U.S. carriers. Continue reading
ICM Airport Technics, a global leader in self-service bag drop solutions and Vedaleon Technologies, an aviation software solutions provider, have merged under a common ownership, keeping both operations independent. Continue reading
Sydney, Australia, 05 September 2016 – ICM Airport Technics, a global leader in self-service bag-drop and baggage handling solutions, has signed a contract with Changi Airport Group (CAG) to supply and maintain Hybrid Auto Bag-Drop (ABD) units. The units can be used either as self-service bag-drop machines or conventional check-in counters. They will be installed progressively at Changi Airport. Continue reading
- Twenty ICM Auto Bag Drop units ‘go live’ serving Air France customers at Charles de Gaulle airport
- First large scale deployment of self-service bag drop units in France
- Australian-developed technology expected to process 1.5m bags in 12 months
Sydney, 12 February: Global leader in airport baggage technology, ICM Airport Technics, today announced that Sydney Airport has purchased the Auto Bag Drop units currently installed in the T1 International Terminal following a successful 12-month trial.
The pilot project, which took place in Australia’s busiest international airport terminal, servicing around 13 million travellers annually, saw four Auto Bag Drop units process more than 125,000 bags. These self-service baggage check-in units will now be placed into permanent service, helping to bring a fast and seamless check-in experience for QANTAS customers flying on international flights.
The customisable ICM Auto Bag Drop self-service units are already in operation across Australia for domestic flights, and have helped cut check-in times and clear up crowded terminals across the country, as well as in leading international airports such as London’s Heathrow airport.
They integrate cutting-edge scanning technology with ergonomically friendly design, and ‘plug’ directly into existing airport baggage handling infrastructure. They also ensure real time security and safety, with 24 hour monitoring provided by ICM’s support team.
Richard Dinkelmann, Managing Director of ICM Airport Technics, commented: “We are delighted that Sydney Airport has made the decision to purchase our Auto Bag Drop Units for the T1 International Terminal following a very successful pilot.”
“These market leading self-service bag drop units not only deliver notable benefits to both airports and airlines, but they present passengers with a simpler and faster service for checking in their bags – it is very rewarding for us to see that Sydney Airport has experienced first-hand such improvements. This is another key milestone for bringing the Australian-developed Auto Bag Drop experience to international travel across the world.
- London Heathrow – Framework agreement for roll-out
- Aéroports de Paris – Contract award for roll-out
- Charles de Gaulle – Hybrid trial
ICM Airport Technics (ICM) has been awarded a framework agreement to supply Auto Bag Drop (ABD) units for all terminals at Heathrow Airport, which is to be executed over the next 5 years. “This clearly demonstrates ICM’s global leadership in the supply of ABD units and is the result of 3 years of hard work and dedication by the ICM team” said Mike Sanderson, Managing Director ICM UK.
The scope of work includes the design, supply, installation and ongoing technical support of the self- service bag drops over 5 years.
Heathrow Airport carried out trials in 2012 and 2013 enabling the potential benefits to be tested in a live passenger environment. These trials were well received by passengers and provided a wealth of learning regarding every element of the process and technology. Heathrow Airport envisages Self-service bag drops playing a significant role in future passenger journeys.
Passengers departing Charles de Gaulle and Orly airports in Paris can look forward to using the latest technology self- service bag drops following the award by Aéroports de Paris of a significant supply contract to ICM Airport Technics.
“This initial contract will see us supply and install 35 of our Series 1 Bag Drops before the end of March 2015”, said Mike Sanderson, Managing Director ICM UK.
The Hybrid model provides the best of both worlds. It is a fully automated bag drop that will operate totally unassisted, or it can be manned for agent assisted mode employing a fully equipped CUTE (Common User Terminal Equipment) check-in desk.
“We are delighted with these two successes from our family of products”, continued Sanderson, “as it clearly demonstrates ICM’s ability to provide solutions across the full range of check-in requirements”.
ICM has over 100 Auto Bag Drops installed in 14 terminals globally and has processed in excess of 21 million bags. Further trials are currently underway in Kingdom of Saudi Arabia and South Korea.
Investec Australia Limited (Investec) has invested in the Australian-based airport technology firm ICM Airport Technics (ICM), predicting widespread adoption of its ‘auto bag drop’ check-in technology in airports globally at a time when air travel is expected to double within the next 15 years.
The Australian-based company’s self-service bag drop solution is already in use at Qantas domestic terminals in Australia, and has over 100 units installed in 14 terminals globally.
ICM has also recently been awarded mandates from major air transport hubs including Heathrow and Paris’ Charles de Gaulle and Orly airports.
Head of Aviation Finance for Investec in Asia, Sydney based David Phillips, said the investment reinforced the opportunities that Investec is currently seeing in the aviation market.
“By 2026, it is forecast that aviation and related services will contribute around $1 trillion to world GDP,” Mr Phillips said. “we already participate in the aviation sector principally through our aircraft finance business and saw this as an opportunity to take additional exposure by investing in ICM given its market leading technology and its existing strong market position.”
“ICM is at the forefront of the auto bag drop market, and has already made significant improvements to efficiency and customer service at key airport terminals where its technology has been taken up or trialed,” he said.
“We expect auto bag drop technology to become a central part of airport infrastructure as the market transitions to widespread acceptance and adoption.”
The terms of the deal provide for Investec to provide financing capital to assist in new growth opportunities with an option for Investec to convert its financing into a controlling stake in the company.
Mr Phillips said the deal reflected Investec’s unique ability to move quickly and nimbly when opportunities arose in the market which it supported.
“Once we identified the opportunity we moved quickly to accelerate approvals and received strong support from senior management to secure the investment”, he said.
“In addition to opportunities such as this, Investec’s aviation finance business has arranged and executed over $1bn of aircraft financing in the last 12 months alone, using both its strong balance sheet as well as its managed funds business.”
The world’s most proven self-service bag drop solution just got better. ICM Airport Technics launches its newest Auto Bag Drop Hybrid solution.
ICM’s Auto Bag Drop (ABD) Hybrid provides the best of both worlds, with a bag drop that can operate in fully unassisted self-service mode or assisted mode with a fully equipped CUTE (Common User Terminal Equipment) check-in desk.
The CUTE mode allows the check-in agent to operate and process passenger’s baggage drop-off the same as they do on a traditional check-in desk.
Once switched to the unassisted mode, which runs ICM’s CUSS (Common User Self Service) platform, there is no need for an agent and passengers can perform the bag drop off completely unassisted.
“The ABD Hybrid is designed to provide Airports and Airlines the flexibility to deploy a solution that can operate in assisted mode with CUTE and easily switch to unassisted mode for CUSS operations.” said Richard Dinkelmann, Managing Director of ICM Airport Technics Australia. “There is a large demand for this flexibility with common use airports. And ICM is ready to deploy these Hybrid units with the first installation happening at a large European airport.”
With the agent area adjacent to the side loading passenger area, there is no barrier between the agent and the passenger which enables an efficient and customer centric service. The design allows for various types of CUTE equipment to be housed in a secure cabinet. The angled desk allows space for both the agent and passenger in either mode.