ICM Airport Technics awarded contract to install self-service Auto Bag-Drops at Singapore Changi Airport

Sydney, Australia, 05 September 2016 – ICM Airport Technics, a global leader in self-service bag-drop and baggage handling solutions, has signed a contract with Changi Airport Group (CAG) to supply and maintain Hybrid Auto Bag-Drop (ABD) units. The units can be used either as self-service bag-drop machines or conventional check-in counters. They will be installed progressively at Changi Airport. Continue reading

12 February, 2015: Seamless bag check for Sydney Airport T1 as pilot project made permanent

Sydney, 12 February: Global leader in airport baggage technology, ICM Airport Technics, today announced that Sydney Airport has purchased the Auto Bag Drop units currently installed in the T1 International Terminal following a successful 12-month trial.

The pilot project, which took place in Australia’s busiest international airport terminal, servicing around 13 million travellers annually, saw four Auto Bag Drop units process more than 125,000 bags. These self-service baggage check-in units will now be placed into permanent service, helping to bring a fast and seamless check-in experience for QANTAS customers flying on international flights.

The customisable ICM Auto Bag Drop self-service units are already in operation across Australia for domestic flights, and have helped cut check-in times and clear up crowded terminals across the country, as well as in leading international airports such as London’s Heathrow airport.

They integrate cutting-edge scanning technology with ergonomically friendly design, and ‘plug’ directly into existing airport baggage handling infrastructure. They also ensure real time security and safety, with 24 hour monitoring provided by ICM’s support team.

Richard Dinkelmann, Managing Director of ICM Airport Technics, commented: “We are delighted that Sydney Airport has made the decision to purchase our Auto Bag Drop Units for the T1 International Terminal following a very successful pilot.”

“These market leading self-service bag drop units not only deliver notable benefits to both airports and airlines, but they present passengers with a simpler and faster service for checking in their bags – it is very rewarding for us to see that Sydney Airport has experienced first-hand such improvements. This is another key milestone for bringing the Australian-developed Auto Bag Drop experience to international travel across the world.

 

15 October, 2014: ICM Airport Technics is proud to announce significant successes

  • London Heathrow – Framework agreement for roll-out
  • Aéroports de Paris – Contract award for roll-out
  • Charles de Gaulle – Hybrid trial

ICM Airport Technics (ICM) has been awarded a framework agreement to supply Auto Bag Drop (ABD) units for all terminals at Heathrow Airport, which is to be executed over the next 5 years. “This clearly demonstrates ICM’s global leadership in the supply of ABD units and is the result of 3 years of hard work and dedication by the ICM team” said Mike Sanderson, Managing Director ICM UK.

The scope of work includes the design, supply, installation and ongoing technical support of the self- service bag drops over 5 years.

Heathrow Airport carried out trials in 2012 and 2013 enabling the potential benefits to be tested in a live passenger environment. These trials were well received by passengers and provided a wealth of learning regarding every element of the process and technology. Heathrow Airport envisages Self-service bag drops playing a significant role in future passenger journeys.

Passengers departing Charles de Gaulle and Orly airports in Paris can look forward to using the latest technology self- service bag drops following the award by Aéroports de Paris of a significant supply contract to ICM Airport Technics.

“This initial contract will see us supply and install 35 of our Series 1 Bag Drops before the end of March 2015”, said Mike Sanderson, Managing Director ICM UK.

The Hybrid model provides the best of both worlds. It is a fully automated bag drop that will operate totally unassisted, or it can be manned for agent assisted mode employing a fully equipped CUTE (Common User Terminal Equipment) check-in desk.

“We are delighted with these two successes from our family of products”, continued Sanderson, “as it clearly demonstrates ICM’s ability to provide solutions across the full range of check-in requirements”.

ICM has over 100 Auto Bag Drops installed in 14 terminals globally and has processed in excess of 21 million bags. Further trials are currently underway in Kingdom of Saudi Arabia and South Korea.

10 October, 2014: Investec backs ICM Airport Technics; sees global opportunities for innovative ‘auto bag drop’ technology

Investec Australia Limited (Investec) has invested in the Australian-based airport technology firm ICM Airport Technics (ICM), predicting widespread adoption of its ‘auto bag drop’ check-in technology in airports globally at a time when air travel is expected to double within the next 15 years.

The Australian-based company’s self-service bag drop solution is already in use at Qantas domestic terminals in Australia, and has over 100 units installed in 14 terminals globally.

ICM has also recently been awarded mandates from major air transport hubs including Heathrow and Paris’ Charles de Gaulle and Orly airports.

Head of Aviation Finance for Investec in Asia, Sydney based David Phillips, said the investment reinforced the opportunities that Investec is currently seeing in the aviation market.

“By 2026, it is forecast that aviation and related services will contribute around $1 trillion to world GDP,” Mr Phillips said. “we already participate in the aviation sector principally through our aircraft finance business and saw this as an opportunity to take additional exposure by investing in ICM given its market leading technology and its existing strong market position.”

“ICM is at the forefront of the auto bag drop market, and has already made significant improvements to efficiency and customer service at key airport terminals where its technology has been taken up or trialed,” he said.

“We expect auto bag drop technology to become a central part of airport infrastructure as the market transitions to widespread acceptance and adoption.”

The terms of the deal provide for Investec to provide financing capital to assist in new growth opportunities with an option for Investec to convert its financing into a controlling stake in the company.

Mr Phillips said the deal reflected Investec’s unique ability to move quickly and nimbly when opportunities arose in the market which it supported.

“Once we identified the opportunity we moved quickly to accelerate approvals and received strong support from senior management to secure the investment”, he said.

“In addition to opportunities such as this, Investec’s aviation finance business has arranged and executed over $1bn of aircraft financing in the last 12 months alone, using both its strong balance sheet as well as its managed funds business.”

ICM Airport Technics Introduces Auto Bag Drop Hybrid Unit

The world’s most proven self-service bag drop solution just got better. ICM Airport Technics launches its newest Auto Bag Drop Hybrid solution.

Auto Bag Drop HybridICM’s Auto Bag Drop (ABD) Hybrid provides the best of both worlds, with a bag drop that can operate in fully unassisted self-service mode or assisted mode with a fully equipped CUTE (Common User Terminal Equipment) check-in desk.

The CUTE mode allows the check-in agent to operate and process passenger’s baggage drop-off the same as they do on a traditional check-in desk.

Once switched to the unassisted mode, which runs ICM’s CUSS (Common User Self Service) platform, there is no need for an agent and passengers can perform the bag drop off completely unassisted.

“The ABD Hybrid is designed to provide Airports and Airlines the flexibility to deploy a solution that can operate in assisted mode with CUTE and easily switch to unassisted mode for CUSS operations.” said Richard Dinkelmann, Managing Director of ICM Airport Technics Australia. “There is a large demand for this flexibility with common use airports. And ICM is ready to deploy these Hybrid units with the first installation happening at a large European airport.”

ABD Hybrid Components

With the agent area adjacent to the side loading passenger area, there is no barrier between the agent and the passenger which enables an efficient and customer centric service. The design allows for various types of CUTE equipment to be housed in a secure cabinet. The angled desk allows space for both the agent and passenger in either mode.

 

London Gatwick Airport selects ICM Auto Bag Drop to Trial

ICM Airport Technics has been selected by Gatwick Airport to trial self-service bag drops with British Airways.

Gatwick Airport Auto Bag Drop

The Auto Bag Drop solution allows passengers to drop off their own bags without the assistance of an agent. The Auto Bag Drop unit will automatically check baggage weight and size allowances, print a heavy bag tag if necessary, check for non-conveyable and multiple bags, and securely induct the bag into the baggage handling system. The user-friendly and fast solution now in use in 8 other airport terminals has proven to be a real hit with London Gatwick and British Airways.

Gatwick Airport has been very pleased with the positive feedback to the innovative Auto Bag Drop. This project is part of an overall programme which is tasked with transforming the complete end to end passenger journey. The objectives of the programme are to improve the passenger’s travel experience and help reduce unnecessary operational costs to the airport. Providing an improved customer experience for dropping off their baggage is a key component to this programme.

“We are very excited to be working with the Gatwick Airport and again with British Airways to provide a world class Auto Bag Drop solution for passengers at Gatwick Northern Terminal. Our Auto Bag Drop solution has been designed around not only being a fast process but improving the customer experience.” said Michael Sanderson, Managing Director of ICM Airport Technics UK.

ICM provided a turnkey solution for the hardware, software and support services to ensure a speedy and cost effective solution.

Heathrow unveils new technology to make journeys better

Innovative check-in technology to streamline passenger journeys was unveiled last night by Heathrow and Qantas in a joint trial at Terminal 3.

Heathrow Terminal 3 Auto Bag Drop

The ‘self-service bag drop’ process enables passengers to check in at the kiosk, generate and attach their own bag tags before placing their luggage onto the automated bag drop facility. Expected to be particularly popular with the over 30 million business travellers passing through Heathrow each year, this technology provides a unique level of control for those passengers looking to opt for more efficient ways of improving their travel experience.

During the trial, which began on the 31st October, member of staff will be there to support passengers throughout their check-in and bag drop process while Qantas will continue to provide  alternative check in options.

Phyllis Tarrant and Anita Leckenby flying to Sydney were the first passengers to use the facility and were given shopping vouchers as well as having their seats upgraded.

After cutting the ceremonial ribbon, Anita said: “The self service bag drop is a brilliant idea, it will make checking in so much easier, I’m looking forward to have more time to do some shopping.”

Of the trial, Heathrow’s Terminal 3 Director Kathryn Leahy, said: ‘This is an important step on our ongoing journey to provide the latest in travel technology to our passengers at Heathrow. We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.’

Eric Jelinek, Regional General Manager for Qantas UK/I, commented “We are pleased to be able to offer our customers this new self-service bag drop system at Heathrow airport. The addition will further streamline the check-in process for passengers and at the same time help to ease congestion during busy periods.. At Qantas Airways we remain committed to providing our passengers with a premium level of service, with other offerings such as online check-in and seat selection helping to make travel more enjoyable.”

The trial is being closely assessed throughout to gauge passenger satisfaction.