Heathrow unveils new technology to make journeys better

Innovative check-in technology to streamline passenger journeys was unveiled last night by Heathrow and Qantas in a joint trial at Terminal 3.

Heathrow Terminal 3 Auto Bag Drop

The ‘self-service bag drop’ process enables passengers to check in at the kiosk, generate and attach their own bag tags before placing their luggage onto the automated bag drop facility. Expected to be particularly popular with the over 30 million business travellers passing through Heathrow each year, this technology provides a unique level of control for those passengers looking to opt for more efficient ways of improving their travel experience.

During the trial, which began on the 31st October, member of staff will be there to support passengers throughout their check-in and bag drop process while Qantas will continue to provide  alternative check in options.

Phyllis Tarrant and Anita Leckenby flying to Sydney were the first passengers to use the facility and were given shopping vouchers as well as having their seats upgraded.

After cutting the ceremonial ribbon, Anita said: “The self service bag drop is a brilliant idea, it will make checking in so much easier, I’m looking forward to have more time to do some shopping.”

Of the trial, Heathrow’s Terminal 3 Director Kathryn Leahy, said: ‘This is an important step on our ongoing journey to provide the latest in travel technology to our passengers at Heathrow. We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.’

Eric Jelinek, Regional General Manager for Qantas UK/I, commented “We are pleased to be able to offer our customers this new self-service bag drop system at Heathrow airport. The addition will further streamline the check-in process for passengers and at the same time help to ease congestion during busy periods.. At Qantas Airways we remain committed to providing our passengers with a premium level of service, with other offerings such as online check-in and seat selection helping to make travel more enjoyable.”

The trial is being closely assessed throughout to gauge passenger satisfaction.

Heathrow Airport live with ICM Auto Bag Drop

Heathrow Airport launched the ICM Auto Bag Drop (ABD) into the live operational environment in Terminal 3.

The first participating airline is Qantas Airways with British Airways scheduled to start live operations before the end of November 2012. For this live trial, a dual ABD has been installed, as can be seen below.

Figure 1 – First Qantas Passenger using the common-use ICM Auto Bag Drop in Heathrow T3

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