Delta Air Lines Auto Bag Drop units successfully go-live and make headlines in the USA

Coverage from Kare 11

[00:00:00] Debuting the nation’s first biometric self-service bag drop right here in the Twin Cities. Carol Evans John Croman was out at MSP today to see exactly how it works and how it’s going.

[00:00:13] Most of the waiting game is about getting bags on a plane.

[00:00:17] When you look at any bag drop line you have a lot of people who don’t really need a lot of help they just need to drop a bag.

[00:00:22] So Delta is testing a new self-service backdrop system at MSP that expedites the process using facial recognition technology.

[00:00:30] So I’m going to go ahead and tag you start at a kiosk where you print your own baggage tag. Then you move onto the biometric do it yourself bag drop.

[00:00:39] So first I scanned my boarding pass. It’s going to ask for my passport.

[00:00:42] The machine can scan a passport or driver’s license but a passport requires no human assistance.

[00:00:48] So now it’s going to ask for me to look into the camera.

[00:00:50] The optical scan of Rick’s face will be instantly checked against a digital image pulled from his passport.

[00:00:56] And it said yes that’s who I am. Weigh the bag and took the bag.

[00:01:01] Of course we don’t always look like we did when we got a passport or a license.

[00:01:04] When there’s a biometric algorithm that takes you know the distance between your eyes the distance from your ears and the ratios of all of those points on your face. Does the match.

[00:01:14] Delta customers seem to warm up to the system pretty quickly.

[00:01:17] Yes. I love this it’s quick and easy and fast and it’s great.

[00:01:22] And as people move to the biometric bag drop it’ll free up Delta agents to help customers with more complicated issues.

[00:01:29] And we really want to move towards solutions with technology and innovation that allow our employees to get out from behind the counter not processing transactions but adding to the customer experience.

[00:01:42] As for privacy the facial scan is for that point in time. They’re not stored.

[00:01:47] So Minnesota is kind of the guinea pig for this new system but if it works well here we can expect to see Delta implement it at other airports around the nation. From MSP I’m John Coleman

ICM Airport Technics Introduces Auto Bag Drop Hybrid Unit

The world’s most proven self-service bag drop solution just got better. ICM Airport Technics launches its newest Auto Bag Drop Hybrid solution.

Auto Bag Drop HybridICM’s Auto Bag Drop (ABD) Hybrid provides the best of both worlds, with a bag drop that can operate in fully unassisted self-service mode or assisted mode with a fully equipped CUTE (Common User Terminal Equipment) check-in desk.

The CUTE mode allows the check-in agent to operate and process passenger’s baggage drop-off the same as they do on a traditional check-in desk.

Once switched to the unassisted mode, which runs ICM’s CUSS (Common User Self Service) platform, there is no need for an agent and passengers can perform the bag drop off completely unassisted.

“The ABD Hybrid is designed to provide Airports and Airlines the flexibility to deploy a solution that can operate in assisted mode with CUTE and easily switch to unassisted mode for CUSS operations.” said Richard Dinkelmann, Managing Director of ICM Airport Technics Australia. “There is a large demand for this flexibility with common use airports. And ICM is ready to deploy these Hybrid units with the first installation happening at a large European airport.”

ABD Hybrid Components

With the agent area adjacent to the side loading passenger area, there is no barrier between the agent and the passenger which enables an efficient and customer centric service. The design allows for various types of CUTE equipment to be housed in a secure cabinet. The angled desk allows space for both the agent and passenger in either mode.


ICM at ACI World Annual General Assembly- Conference & Exhibition in Korea

ICM participated with ARINC at the annual conference and exhibition in Korea on 24-26 May 2014. We had a live Auto Bag Drop on display where we demonstrated the lasted self-service bag drop technology.

The ARINC stand demonstrated a complete end-to-end process for self-service check-in and boarding.

Tigerair has gone live in Melbourne Airport

Melbourne Airport has installed 4 Auto Bag Drop units in Terminal 4 for Tigerair.
This installation is a great success with passengers now able to use unassisted self service to drop off their bags.
Tigerair Auto Bag Drops in Melbourne Airport

Sydney International Airport

Sydney Airport has installed four Auto Bag Drop units in it’s international terminal 1. These are Common Use Self Service (CUSS) units currently used by Qantas international passengers.
These are the first CUSS units in operation in Australia and are proving a great success. Passengers can now drop off their hold baggage for their international flight completely unassisted. Processing times are improved and with passengers feeling in control the whole experience is improved.

ICM at Passenger Terminal Expo 2013

ICM Airport Technics will be exhibiting at the upcoming Passenger Terminal Expo in Geneva on 9-11 April 2013. We will be demonstrating our newest Auto Bag Drop series as well as presenting our Common User Self Service (CUSS) platform solutions. Visit us on Stand 7130.