The global leader in self-service baggage solutions

The perfect integration of design, technology and process.

LEARN MORE

LATEST NEWS

Stand in Line Forever to be Helped Quickly

Stand in Line Forever to be Helped Quickly

LEARN MORE
Jetstar goes live with biometric Auto Bag Drop at Changi Airport

Jetstar goes live with biometric Auto Bag Drop at Changi Airport

LEARN MORE
ICM exhibits at FTE Asia 2018

ICM exhibits at FTE Asia 2018

LEARN MORE
icm-overlay-logo
home-logo-heathrow-grey

Heathrow

Client: Qantas

Qantas

aegean-airlines

Aegean Airlines

Scandinavian Airlines

Scandinavian Airlines

AirNZ

Air New Zealand

Aeroport Marseille

Aeroport Marseille

Air France

Airfrance

Paris Aeroport

Paris Aeroport

Jetstar

Jetstar

British Airways

British Airways

Air Asia

Air Asia

Jet Asia

Jetstar Asia

Airports Company South Africa

Aiports Company South Africa

Singapore Airlines

Singapore Airlines

Cathay Pacific

Cathay Pacific

MSP Airport

MSP Airport

Delta Air Lines

Delta Air Lines

home-logo-changi-grey

Changi

TUI Fly

TUI fly

Aeroport Toulouse

Aeroport Toulouse

Munich Airport

Munich Airport

easyJet

Easy Jet

Optimising the passenger experience

Fast and Efficient

FAST AND EFFICIENT

User Friendly

USER FRIENDLY SYSTEMS

Flexible

SAFE AND SECURE

Our Reach

million+
BAGS PROCESSED
DAILY PASSENGERS
BAG DROP UNITS SOLD
AIRLINES
AIRPORTS

Series 7

  • Facial Recognition and Fingerprint Scanning

    Face-to-passport verification checks the passengers face against the digital image pulled from their passport. A biometric algorithm measures the distance between certain points on the face and matches those measurements to the passport photo.

    Learn More

  • Disability Access Requirements

    All ABD units are Disability Discrimination Act (DDA) and Passenger with Reduced Mobility (PRM) compliant.

    Learn More

  • Payment options

    Options are available for passengers to pay excess baggage fees on the spot.

    Learn More

  • Status Indicator

    Status indicators signal the need for passenger assistance or if a unit requires servicing.

    Learn More

  • Dynamic Virtual Box

    During processing, a Dynamic Virtual Box surrounds the bag, adjusting to its specific size and shape. Any foreign object that enters the virtual box will interrupt the process immediately, stopping moving conveyors ensuring passengers are safe from moving parts.

    Learn More

  • Double Glazed Safety Glass

    The low profile and use of safety glass increases visibility and allows one agent to easily monitor multiple units.

    Learn More

  • Ergonomic Low Side Loading

    With a transverse loading system, passengers load their bag from the side, facilitating a more ergonomic process that reduces body strain. As the belt is flat the luggage cannot roll off.

    Learn More

Series 7 Hybrid

  • Facial Recognition and Fingerprint Scanning

    Face-to-passport verification checks the passengers face against the digital image pulled from their passport. A biometric algorithm measures the distance between certain points on the face and matches those measurements to the passport photo.

    Learn More

  • Disability Access Requirements

    All ABD units are Disability Discrimination Act (DDA) and Passenger with Reduced Mobility (PRM) compliant.

    Learn More

  • Payment options

    Options are available for passengers to pay excess baggage fees on the spot.

    Learn More

  • Rotating or Fixed Desk Option

    Series 7 Hybrid ABD units are fitted with either a Rotating Desk or a Fixed Desk, so that they can be used in agent mode as well as self-service mode. They can be switched from self-service to agent mode in a matter of seconds.

    Learn More

  • Dynamic Virtual Box

    During processing, a Dynamic Virtual Box surrounds the bag, adjusting to its specific size and shape. Any foreign object that enters the virtual box will interrupt the process immediately, stopping moving conveyors ensuring passengers are safe from moving parts.

    Learn More

  • Double Glazed Safety Glass

    The low profile and use of safety glass increases visibility and allows one agent to easily monitor multiple units.

    Learn More

  • Ergonomic Low Side Loading

    With a transverse loading system, passengers load their bag from the side, facilitating a more ergonomic process that reduces body strain. As the belt is flat the luggage cannot roll off.

    Learn More

Series 3

  • 17" Capacitive Touch Screen

    Responsive and generously sized for ease of use.

  • 3D Baggage Analysis

    Baggage profiling and conveyability analysis (upright bags, multiple bags, non-conveyable bags, tubs etc).

  • Dynamic Virtual Box

    Detects intrusion onto the conveyors whilst the bag is being processed. This increases passenger safety, security and baggage weighing integrity.

  • Automatic Bag Tag Barcode Reading

    Bag tag readers eliminate the need for hand-held scanning by passengers.

  • Customisable Hardware

    Additional features such as biometric verification, passport validation, payment terminals, CCTV and RFID may be retrofitted on.

  • Customisable Airline Application

    ABD Airline Application design is configurable to client requirements. (Screen design, workflow sequence, animations, branding etc.)

  • Receipt Printer

    Baggage receipt printing per transaction (multiple bags on the same receipt). Facilitates excess baggage revenue collection by printing excess payment advice.

  • Heavy Tag/ Bag Tag Printer

    Up to 3 printers may be installed accommodating a 1 or 2-step process.

Series 1 Type 1

  • 17" Capacitive Touch Screen

    Responsive and generously sized for ease of use.

  • Hand-held Barcode Scanner

    PAX operated for boarding pass and IATA bag tag scanning using a tethered, robust hand-held scanner.

  • Customisable Hardware

    Additional features such as biometric verification, passport validation, payment terminals, CCTV and RFID may be retrofitted on.

  • Customisable Airline Application

    ABD Airline Application design is configurable to client requirements. (Screen design, workflow sequence, animations, branding etc.)

  • Receipt Printer

    Baggage receipt printing per transaction (multiple bags on the same receipt). Facilitates excess baggage revenue collection by printing excess payment advice.

  • Heavy Tag/ Bag Tag Printer

    Up to 3 printers may be installed accommodating a 1 or 2-step process.

Series 1 Type 2

  • Dual Biometric Cameras

    Biometric capabilities for single token end-to-end processing, including passenger live feedback camera.

  • 17” Non-reflective capacitive touch screen

    Responsive, generously sized for ease of use, with Anti-Glare filter.

  • Disability Friendly

    Touch points and user heights are compliant with Australia’s Disability Discrimination Act (DDA) and People with Reduced Mobility (PRM). Optional Disability Nav-pad available for compliance with American Disabilities Act (ADA).

  • Common Use Payment Terminal

    Allows passengers of airlines configured for the kiosk to pay for additional bags, flights, upgrades, meals or other ancillary services.

  • E-passport scanner

    Full page passport reader via MRZ (Machine-Readable Zone) or RFID data from ePassports.

  • Dual face up/face down barcode readers

    Barcodes can be inserted face up or face down.

  • Printers

    Up to 3 printers (Receipt/ Bag Tag/ Heavy Tag) may be installed accommodating a 1 or 2-step process. High quality printing (200 DPI) with cut and hold. Liner-less bag tags supported.

  • LED lighting

    Lighting on console to alert passengers.

  • Hand-held Barcode Scanner

    PAX operated for boarding pass and IATA bag tag scanning using a tethered, robust hand-held scanner.

Kiosk

  • 17” Projected Capacitive Touchscreen

    Responsive, generously sized for ease of use, with Anti Glare filter.

  • Dual Biometric Cameras

    Biometric capabilities for single token end-to-end processing, including passenger live feedback camera.

  • Disability Friendly

    Touch points and user heights are compliant with Australia’s Disability Discrimination Act (DDA) and People with Reduced Mobility (PRM).

  • Dual face up/face down barcode readers

    Barcodes can be inserted face up or face down.

  • Dual Boarding Pass Printers

    High quality printing (200 DPI) with cut and hold. Optional second boarding pass printer for maximum capacity. 

  • Dual Bag Tag Printer

    High quality printing (200 DPI) with cut and hold. Optional second bag tag printer for maximum capacity. Liner-less bag tags supported.

  • Common Use Payment Terminal

    Allows passengers of airlines configured for the kiosk to pay for additional bags, flights, upgrades, meals or other ancillary services.

  • Status indicator

    Glowing Frame Edge Light indicators signal the need for passenger assistance or if a unit requires servicing.

Our Systems in Action

For a more comprehensive understanding about ICM’s full product and service offering, take a look through our most up-to-date brochures, videos and photo gallery.

VIEW RESOURCES