Delta Air Lines Auto Bag Drop units successfully go-live and make headlines in the USA

Coverage from Kare 11

[00:00:00] Debuting the nation’s first biometric self-service bag drop right here in the Twin Cities. Carol Evans John Croman was out at MSP today to see exactly how it works and how it’s going.

[00:00:13] Most of the waiting game is about getting bags on a plane.

[00:00:17] When you look at any bag drop line you have a lot of people who don’t really need a lot of help they just need to drop a bag.

[00:00:22] So Delta is testing a new self-service backdrop system at MSP that expedites the process using facial recognition technology.

[00:00:30] So I’m going to go ahead and tag you start at a kiosk where you print your own baggage tag. Then you move onto the biometric do it yourself bag drop.

[00:00:39] So first I scanned my boarding pass. It’s going to ask for my passport.

[00:00:42] The machine can scan a passport or driver’s license but a passport requires no human assistance.

[00:00:48] So now it’s going to ask for me to look into the camera.

[00:00:50] The optical scan of Rick’s face will be instantly checked against a digital image pulled from his passport.

[00:00:56] And it said yes that’s who I am. Weigh the bag and took the bag.

[00:01:01] Of course we don’t always look like we did when we got a passport or a license.

[00:01:04] When there’s a biometric algorithm that takes you know the distance between your eyes the distance from your ears and the ratios of all of those points on your face. Does the match.

[00:01:14] Delta customers seem to warm up to the system pretty quickly.

[00:01:17] Yes. I love this it’s quick and easy and fast and it’s great.

[00:01:22] And as people move to the biometric bag drop it’ll free up Delta agents to help customers with more complicated issues.

[00:01:29] And we really want to move towards solutions with technology and innovation that allow our employees to get out from behind the counter not processing transactions but adding to the customer experience.

[00:01:42] As for privacy the facial scan is for that point in time. They’re not stored.

[00:01:47] So Minnesota is kind of the guinea pig for this new system but if it works well here we can expect to see Delta implement it at other airports around the nation. From MSP I’m John Coleman

ICM Airport Technics awarded contract to install self-service Auto Bag-Drops at Singapore Changi Airport

Sydney, Australia, 05 September 2016 – ICM Airport Technics, a global leader in self-service bag-drop and baggage handling solutions, has signed a contract with Changi Airport Group (CAG) to supply and maintain Hybrid Auto Bag-Drop (ABD) units. The units can be used either as self-service bag-drop machines or conventional check-in counters. They will be installed progressively at Changi Airport. Continue reading

12 February, 2015: Seamless bag check for Sydney Airport T1 as pilot project made permanent

Sydney, 12 February: Global leader in airport baggage technology, ICM Airport Technics, today announced that Sydney Airport has purchased the Auto Bag Drop units currently installed in the T1 International Terminal following a successful 12-month trial.

The pilot project, which took place in Australia’s busiest international airport terminal, servicing around 13 million travellers annually, saw four Auto Bag Drop units process more than 125,000 bags. These self-service baggage check-in units will now be placed into permanent service, helping to bring a fast and seamless check-in experience for QANTAS customers flying on international flights.

The customisable ICM Auto Bag Drop self-service units are already in operation across Australia for domestic flights, and have helped cut check-in times and clear up crowded terminals across the country, as well as in leading international airports such as London’s Heathrow airport.

They integrate cutting-edge scanning technology with ergonomically friendly design, and ‘plug’ directly into existing airport baggage handling infrastructure. They also ensure real time security and safety, with 24 hour monitoring provided by ICM’s support team.

Richard Dinkelmann, Managing Director of ICM Airport Technics, commented: “We are delighted that Sydney Airport has made the decision to purchase our Auto Bag Drop Units for the T1 International Terminal following a very successful pilot.”

“These market leading self-service bag drop units not only deliver notable benefits to both airports and airlines, but they present passengers with a simpler and faster service for checking in their bags – it is very rewarding for us to see that Sydney Airport has experienced first-hand such improvements. This is another key milestone for bringing the Australian-developed Auto Bag Drop experience to international travel across the world.


15 October, 2014: ICM Airport Technics is proud to announce significant successes

  • London Heathrow – Framework agreement for roll-out
  • Aéroports de Paris – Contract award for roll-out
  • Charles de Gaulle – Hybrid trial

ICM Airport Technics (ICM) has been awarded a framework agreement to supply Auto Bag Drop (ABD) units for all terminals at Heathrow Airport, which is to be executed over the next 5 years. “This clearly demonstrates ICM’s global leadership in the supply of ABD units and is the result of 3 years of hard work and dedication by the ICM team” said Mike Sanderson, Managing Director ICM UK.

The scope of work includes the design, supply, installation and ongoing technical support of the self- service bag drops over 5 years.

Heathrow Airport carried out trials in 2012 and 2013 enabling the potential benefits to be tested in a live passenger environment. These trials were well received by passengers and provided a wealth of learning regarding every element of the process and technology. Heathrow Airport envisages Self-service bag drops playing a significant role in future passenger journeys.

Passengers departing Charles de Gaulle and Orly airports in Paris can look forward to using the latest technology self- service bag drops following the award by Aéroports de Paris of a significant supply contract to ICM Airport Technics.

“This initial contract will see us supply and install 35 of our Series 1 Bag Drops before the end of March 2015”, said Mike Sanderson, Managing Director ICM UK.

The Hybrid model provides the best of both worlds. It is a fully automated bag drop that will operate totally unassisted, or it can be manned for agent assisted mode employing a fully equipped CUTE (Common User Terminal Equipment) check-in desk.

“We are delighted with these two successes from our family of products”, continued Sanderson, “as it clearly demonstrates ICM’s ability to provide solutions across the full range of check-in requirements”.

ICM has over 100 Auto Bag Drops installed in 14 terminals globally and has processed in excess of 21 million bags. Further trials are currently underway in Kingdom of Saudi Arabia and South Korea.