Case Study: Qantas Airways



Customer comments:

”The whole airport service thing is now very slick with SMS check-in and automated bag drop. Really happy with where this is now.”

“No queues. Used mobile check-in and bag drop. No queues at security. Seamless. In lounge within 5 minutes of returning rental car.”

“Automated bag drop is a breeze.”

“Checked in online and auto bag drop with Q-tag and scanner was really easy to use.

“Love the self check-in and bag drop. Not waiting in queues is the best.”