Nashville International Airport® increases flexibility of passenger handling with Amadeus

Amadeus implements passenger handling technology, Airport Operational Database and Resource Management System, to plan, schedule and allocate airport resources

Nashville International Airport (BNA)® has increased flexibility for airlines and passengers by enhancing its infrastructure to improve capacity and allocate resources, while optimizing the check-in lobby and gates with Amadeus Solutions for Airport Passenger Services.

Amadeus is supporting BNA’s® needs through its technology for airport passenger services and its Airport Operational Database and Resource Management System, in order to plan, schedule and allocate facility resources such as ticket counters, gates, and baggage carousels.

BNA now enjoys the latest flexible technology for check-in counters and kiosks. With the new kiosks provided by ICM Airport Technics, an Amadeus company, passengers will soon have the ability to manage their own check-in process without the need to visit the check-in counter serviced by an airline agent, reducing face-to-face interaction, avoiding queues and expediting their journey. Passengers on some airlines will be able to check in, print their boarding pass and bag tags without going to a specific airline kiosk.

In today’s environment of volatile passenger volumes, Amadeus’ technology allows flexibility to have facilities expand and retract based on demand fluctuation.

Robert Ramsey, Chief Operating Officer, Nashville International Airport, said, “At BNA we wanted the ability to move airlines around from one part of the terminal to another during our current renovation in order to handle passengers more efficiently. Amadeus provided the platform that accomplished this by using shared resources and technology, and by facilitating common use, we see to it that airlines have more flexibility and better service for passengers.”

Betros Wakim, President Airport IT Americas, Airport IT, Amadeus, said, “Our team was able to deliver, test and manage ticket counter positions using our passenger processing solution. We are excited about this opportunity and having been able to operate remotely for implementation as a requirement within the COVID-19 environment.”

In the future, these kiosks can be upgraded by Amadeus to provide contactless services as well as biometric features. Passengers would then be able to use their mobile devices as a ‘trackpad’ to control a kiosk interface or use a QR code on their phones at the kiosks to check in and print their bag tags without touching the screen, contributing to the growing requirements and traveler demand for safe and stress-free travel.

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