ICM’s Series 1 Type 1 self-service bag drop in action at London’s Heathrow T5. Total transaction time is about 50 seconds for a 1-step process where the bag tag is printed and attached.

ICM Auto Bag Drop units make headlines with Delta Air Lines in the USA. “We really want to move towards solutions with technology and innovation that allow our employees to get out from behind the counter, not processing transactions but adding to the customer experience.” – Delta Air Lines representative.

ICM CEO takes first flight from Changi T4 as Auto Bag Drop units go live The first flight out of T4 was Cathay Pacific flight CX 650 to Hong Kong, where Richard Dinkelmann, CEO of ICM Group was amongst the first passengers to check-in, using an Auto Bag Drop unit to drop his baggage.

2 passengers using ICM’s self-service bag drop in a 2 step process where bag tag is printed first at kiosk before the bag is dropped.